FAQ &
Privacy Policy

You can visit the website without telling us who you are. However, if you wish to use some features, or fill a form, you may provide personal data. To provide you with cutting-edge IT solutions, we may collect the following types of information:

• Personal Information: Name, email address, phone number, and physical address when you request a quote or contact us.
• Business Information: Company name, project requirements, and technical specifications needed to deliver our services.
• Usage Data: IP addresses, browser types, device information, and website interaction metrics collected via analytics tools.

To facilitate highly secure financial transactions, Space Million Technology integrates with industry-standard, PCI-DSS compliant Payment Gateways. When you make a payment for our services:

• No Storage of Card Details: We do not store, process, or keep your Credit/Debit Card numbers, UPI PINs, or Bank Account passwords on our servers.
• Third-Party Processors: All payments are securely routed and processed via authorized financial partners.
• Data Sharing for Billing: We share only the absolutely necessary billing information (Name, Email, Phone, Amount) with the payment gateway to complete the transaction and generate your invoice.

We believe in maintaining a transparent and fair relationship with our clients regarding cancellations and refunds. Please read our policy carefully:

• Cancellation by Client: If you wish to cancel a service or project before the actual work or deployment has commenced, a cancellation request must be sent via email. A full refund (deducting the payment gateway transaction fees) will be provided.
• Non-Refundable Services: Domain name registrations, active Web Hosting, third-party software licenses, and services where intellectual work has already been delivered (like custom design or coding) are strictly non-refundable.
• Refund Timeline: Approved refunds will be processed and credited directly to the original mode of payment (Card/Bank Account/UPI) within 5 to 7 working days.
• Disputes: Any dispute regarding billing must be reported to our support team at info@spacemillion.com within 3 days of the transaction.

We do not sell your data. The information we collect is strictly used to enhance your experience and deliver promised services:

• To provide, operate, and maintain our IT services (Website Development, Server Solutions, CCTV Setup, etc.).
• To process your inquiries and respond to your requests accurately.
• To improve our website functionality, security protocols, and user interface.
• To detect, prevent, and address technical issues or fraudulent activities.

As a leading network and data security provider, we implement Military-Grade Encryption to protect your information. Our security measures include:

• End-to-End Encryption: All sensitive data transmitted through our website is encrypted using advanced SSL/TLS protocols.
• Zero Trust Architecture: Internal access to client data is strictly limited and continuously verified.
• Malware & DDoS Protection: Our servers are guarded by Next-Gen Firewalls and real-time threat monitoring systems.
• Secure Storage: Data is stored in highly secure, compliant data centers with automated backups.

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We respect your rights regarding your personal data. Depending on your location, you may have the right to access, update, or delete the information we have on you, or request a copy in a machine-readable format.

If you are a European resident, you have the following rights related to your personal data:

• The right to be informed, right of access, and rectification.
• The right to erasure, and to restrict processing.
• The right to data portability and right to object.
• Rights in relation to automated decision-making and profiling.

Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you, or otherwise to pursue our legitimate business interests. Please note that your information might be transferred outside of Europe.

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties’ privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We keep reasonable administrative, technical, and physical safeguards to protect against unauthorized access, use, modification, and personal data disclosure in its control and custody. However, no data transmission over the Internet or wireless network can be guaranteed.

We will disclose any information we collect, use or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data handling practices, please contact our Data Protection Team:

• Email: info@spacemillion.com
• Phone: (+91) 9012901282
• Address: Bahadarpur Saini, Post Daulatpur, Haridwar, Uttarakhand 249402, India